Login, registration and user profile issues

Do I need to register?

You will need to register in order to contribute to discussions and make full use of the site’s functionality. Some posts are in public forums so you will not need to create an account to read them. 

What do I do if I’ve lost my password?

Although your password cannot be retrieved it can be easily reset.  Visit the [sign in] page and click on the ‘I forgot my password’ link.  Follow the instructions to provide the e-mail address used to create the account, and a new password will be emailed to that email address within 15 minutes. 

You will be able to change the password provided next time you log in.  If you cannot resolve the problem please contact cst@theia.org.uk.

I’ve registered but cannot login

First, check your username and password. If you cannot remember your user name or password, follow the procedure for lost passwords. The email you are sent confirms your user name and provides a new password.  If you are still unable to login, please email cst@theia.org.uk and the problem will be investigated.

How do I change my password or other user profile settings?

You can edit your profile settings by clicking the Edit link next to your user name in the top right hand corner of the page.  To change your password, click on the ‘Sign-in information’ tab and follow the change password instructions.

How do I show an image (avatar) above my username?

In the ‘Edit Your Profile’ page, users have the option to upload an image or select one from a preset library.

Is my personal data secure?

The information authority will only use user data for the purposes of this website. User information is held on a secure server and the data will not be shared with any other organisations other than the information authority. Users have the option to sign up to mailing lists. If you opt to receive these emails then only the information authority will email you.  User information will be used only to provide you with email updates on the topics you have requested. If you respond online to a consultation exercise your data will only be used to facilitate the analysis of responses.
Please see the terms of service [link] for more information. 

 
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